Top Rail Fence is expanding into Missouri by opening a new location in St. Charles. Jonathan Arnold and Ray Wolff, the local proprietors, said they aim to reestablish consumer trust in the property service industry.
“I bought a home during the COVID-19 pandemic and had the worst experience trying to hire home service contractors,” Arnold stated. “They would either not show up when they said they were going to or not show up at all. And, I heard from others who had tried to hire contractors that this was a common practice. I want Top Rail Fence St. Charles to be a contractor that does what we say we’re going to do. We’re setting out to change the opinion about contractors in the St. Charles community.”
Wolff also mentioned a lack of customer service during the pandemic as a motivator for becoming an owner in the property service industry. He will be the general manager of the location.
Arnold is a native Missourian who grew up in the St. Charles/St. Louis area. For the past 27 years, I have lived in the St. Louis area. He graduated from Western Illinois University in Macomb, Illinois, and has worked in marketing and operations for a number of media businesses and other significant corporations during the course of his career. He continues to work in operations for a large healthcare institution, but his long-term goal is to devote the majority of his time to building his Top Rail Fence firm.
Wolff previously worked in finance and corporate compensation, where he oversaw the pay portfolio for a 24,000-person sales and marketing team. After more than 16 years in corporate America, Wolff decided to pursue his entrepreneurial inclinations and joined Arnold to create and operate the fencing company.
Arnold said he sees his company as a business with the capacity to grow quickly in his service area.
“This is the Midwest,” he said. “We have big houses and big yards and with big yards come big fences. There is a lot of new growth in this area. The little communities here have grown into bigger communities that now touch one another. There are new homeowners moving in all the time.”
Top Rail Fence St. Charles covers the Missouri communities of St. Charles, Saint Peters, Troy, O’Fallon, Winfield, and Moscow Mills. The company provides fencing for residential, commercial, and agricultural customers.
Top Rail Fence is a franchised residential and commercial property service brand owned by HomeFront Brands.
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