Many of us love to travel.
And because we want to make sure that the trip is planned out and there’s a sure place to stay when we get to that destination, we book the hotels around the same time we book flights to that place.
Thankfully, it is much easier to book trips these days. There’s the internet to find the best hotels within your budget, in locations nearest to where you want to spend more time in.
There’s no need to spend a lot of money on long distance calls to that hotel because the internet can really have everything done for you.
And thanks to hotel websites and third party booking sites, you can already see the hotel’s appearance even before you get there. This is often very helpful to many travelers, especially those who wish to book a hotel with certain facilities, such as a swimming pool, playground for kids, or something else.
But the sad thing is that not all hotels are honest about their facilities or overzealous travel agents want to make the hotel appear more stylish and have better facilities than what is actually offered.
The result is that the customer could feel cheated because they expect lavish amenities, only to find unremarkable ones…
Our hotel pool in Vietnam…booking.com VS reality 😂🤣😂 we’ve been done there pic.twitter.com/lElDjxzFwd
— Jenny Kershaw (@jennykershawx) May 12, 2018
Take for example a holiday maker from Britain, Jessica Kershaw. For a trip to Vietnam, they scoured travel sites to find the best hotel and settled for one with a beautiful infinity pool that offers stunning views of the city.
The crystal clear blue waters of that large pool were rather inviting.
Jessica was hooked. She booked the hotel through the third party travel site.
They were looking forward to enjoying their stay at the hotel but when they arrived, they found the pool quite different from what was advertised.
Instead of the crystal clear blue waters, the pool had a rather unappealing greenish tinge. But that’s not the worst part.
In fact, the large pool was nothing but a small rectangular tub that could fit several people – if all of them are just sitting down.
It’s quite impossible for adults to take a swim in that ‘pool’; although kids would have loved it. Perhaps it was supposed to be just a kiddie pool? LOL.
But the photo on the booking site really looked great; it turned out to be just a cleverly angled picture. Tsk. Tsk.
After the post went viral, someone from the booking site reached out to Jessica to make amends.
Thankfully, she wasn’t really angry and didn’t demand a refund or think about filing a complaint against the hotel, especially because when she checked the site again, the hotel corrected the photo with the proper label, ‘free jacuzzi’.
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